Returns & Refunds

• Unused items in original, undamaged packaging with all accessories.
• Items delivered damaged, faulty or incomplete.
• Items that do not match what you ordered.

• Personal care, grooming and hygiene items once opened.
• Used or washed textiles, pet bedding and toys.
• Items missing their original packaging, tags or parts.
• Clearance items marked final sale on the product page.

1. 1Tell us within 7 daysMessage us with your order number, the item and a short reason. Photos help a lot for damaged or faulty items.
2. 2We confirm eligibilityYou get a reply within one business day confirming the return and the pickup window.
3. 3Pack the itemPut it back in its original packaging with all accessories, manuals and free gifts included.
4. 4Courier pickupOur courier collects from your address. You do not need to visit a drop-off point.
5. 5Refund or replacementAfter inspection we issue your refund or send the replacement, typically within 3-5 business days.

Because store orders are Cash on Delivery, refunds are issued by bank transfer to the account holder who placed the order, or as store credit if you prefer. Transfers reach most UAE and KSA banks within 3-5 business days after inspection.

If the return is due to damage, a fault or our error, we cover the pickup fee. For change-of-mind returns a flat AED 15 pickup fee is deducted from the refund.